Tag: Social media

Marketing, Networking, Social Media

The New Rules For Social Media: The No BS Guide

Rachel Rueben

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It’s no secret that social media has gotten tough for authors with many reporting dismal reach and even worse engagement rates.  This past year, the biggest social media site Facebook, announced they would show less content from business pages and favor community groups.  This was a huge blow to authors with business pages.  So what is an author to do?  Believe it or not, there are still ways to reach your audience without having to pay a site to promote your posts.  However, it will require time and effort on your part, so if you’re willing to put in the work, you can maintain your connection to your followers.

Old Tricks On A New Day

The problem that I often see on social media is that many authors are still following rules that don’t work anymore.  The hacks, tips and tricks that were supposed to help you game the system years ago may actually be hurting you now.  Below, I put together a list of just a few tricks that just don’t work anymore:

Trick #1: Posting Frequently

Several years back when I created my author page on Facebook, the marketing gurus told people to post frequently and that worked, for a while.  But social media users complained when spammers and the power users began overtaking their feeds so algorithms were given the task of prioritizing content.  This meant that it didn’t matter if you posted 5 or 500 times per day, it would all be ignored if your content wasn’t relevant to your followers. In fact sites like Instagram, Facebook and Twitter have a limit on how much activity an account can have before it’s flagged as suspicious.  This means you can be locked out of your account for 24 hrs or even have it suspended indefinitely.

Trick #2: Like Groups & Events

On Chris Syme’s podcast: Smarty Pants, her guest, author Shawn Inmon, talked about the regret he had about holding “like events” where he would invite other people to like his Facebook page.  He described those likes as, “An anchor around your neck,” because those people who liked his page, did so, and never returned.  You see having a large following but no interaction is pointless on a site like Facebook.  The same goes for Twitter and Instagram.  As you can imagine, when your followers far exceed your engagement, the algorithms assume your posts aren’t of a good quality and so your content gets less priority.

As if that weren’t enough, this past May, it was reported that Facebook shutdown several large Instagram groups, who were artificially inflating the popularity of certain posts, violating the company’s terms of service.  I believe things like this will continue as Facebook desperately tries to clean house after their recent data scandals.

Trick #3: Blindly Following & Unfollowing

I still hear this one being repeated as a sure fire way to get a large following.  In fact, there are services that deploy bots which follow and unfollow people en masse to help their clients build up their social media following.  As you can imagine this type of technique was abused by shady marketers and now, algorithms are programmed to detect this sort of thing.  So if you’re following and unfollowing more than 40 – 50 people per day, it’s possible that you can trigger the algorithms and get locked out of your account for suspicious behavior.

Trick #4: Posting & Running

Most authors are guilty of this and I am no exception, it’s the set it and forget it technique where you use a scheduling app to post on your behalf.  However, algorithms these days monitor what people respond to and if nobody is responding to your content then your scheduling is in vain.  Today, authors must show up and engage their followers so leave the scheduling for important things like announcing publication dates, sales or public appearances.

Trick #4: Using Quotes

For years authors have been urged to create quotes on stunning backgrounds to get attention.  However, that too has become blasé, in fact, it’s actually become a meme on social media:

-Very Famous Person (2)

 

Visual posts do garner the attention of people but take quotes from your own books.  Trust me, famous people don’t need our help to promote them on social media.

Trick #5: Clickbait Headlines

For those of you who don’t know what clickbait is, it’s basically a headline such as: “YOU WON’T BELIEVE WHAT HAPPENS NEXT!!!” which is a ploy designed to get people off of one site and onto a less secure one.  Clickbait is a popular technique used by criminals and shady marketers which is why sites like Facebook and Twitter now have rules against it.

Things That Still Work…For Now

Okay, so now that you know what doesn’t work, I’ll explain what does.  Surprisingly, it’s not all that complicated but it does require a bit of your time and effort.  Below, I have just a few tips to help you to remain visible to your followers:

Tip #1: Creating a Community Group 

Groups are nothing new to social media, you can create them on Facebook, Google+ and LinkedIn.  As of this date, none of the social media sites have tried to monetize groups—yet!  This means the members of your group will see ALL of your posts.

Now I know what you’re wondering, how can you build a group on a site like Twitter? Well that’s simple, you can create your own hashtag around an important topic and build a group that way.  If you want to take it a step further, you can even register your own hashtag with a service like Hashtag.org.  It won’t mean that you own it or can prevent others from using it but it will mean that your account will be linked to the hashtag.  So when people look for it in the search engine, your account will pop up at the top of the results.  Neat, huh?

Tip #2: Networking

Okay, I’ve said this before but I’m saying it again, you’re not on social media only to promote yourself.  You’re there to establish relationships with your readers as well as book reviewers, influencers and authors in your genre.  If you’re doing those things you are one step ahead of 80% of your peers who just auto post.

When I say go out there and socialize, I mean go out and find where the book and writing conversations are and contribute to the discussion.  I know authors who set goals of commenting on at least 50 discussions when trying to grow their following or boost their engagement.  Most of the time it works for them plus, it doesn’t cost any money.  I talked about this in my post: How to Approach & Pitch Influencers several years ago, you might want to give it a look.

Tip #3: Videos

In the past year or so, all the major sites like Facebook, Twitter and Google+ have begun favoring video content.  They seem to be trying to amass as much video as possible in order to keep users on their site instead of Youtube, or Snapchat.  Now, I know what you’re saying, “I don’t have the money or skills to create a video!“.  That’s where you’re wrong.  You may not be able to deliver Steven Spielberg work but you can do a basic video where you stream together pictures and add a little text or music like a slideshow.

Most authors can create basic videos using software that’s probably already installed on your computer like Windows 10 Photos, or iMovie.  You can even create a basic video on your smartphone with software like Magisto and iMotion.

Tip #4: Live Streaming

Live streaming began in social media with the launch of Periscope, a video app which was acquired by Twitter in 2015.  Since then, Youtube, Facebook and Instagram all have their own version of live streaming.  It’s still relatively new so it’s given more weight by the algorithms.  If you want to see indie authors who have used this feature well check out Mark Dawson and Toby Neal.

In Closing

As you may have noticed, social media sites like Facebook, Twitter and Instagram are designing their algorithms to keep users on their sites for a longer period of time.  Gone are the days where you could put your social media accounts on autopilot and not log in for days.  Today, you need to show up and interact with actual human beings.  If you don’t, you stand the risk of becoming invisible to your followers.  This is the new reality of social media and if you’re not into the whole community aspect of things, then you might have to pony up with some cash in order to stay on minds of your followers.

Now I’m handing the mic to you, are there any social media tips that you find don’t work anymore?  Tell us in the comments section.

 

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apps, Book Promotion, Indie Publishing, Marketing, Publishing, Social Media

Litsy: The Instagram Of Books?

Rachel Rueben

 

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Last year I heard about a new social media app for bookworms called Litsy, from Writer’s Unboxed.  Then I heard about Litsy again on Publisher’s Weekly, who heralded it as the Instagram for books.  Needless to say, I ignored it, I really didn’t need to sign up to anymore social media sites.  Seriously, I have signed up and abandoned more social media sites than I care to count.  However, last month, I got an email announcing that Litsy had been purchased by LibraryThing.  Remember them?  They were the number three site for bookworms but they kind of fell off the map.  So why on earth would LibraryThing buy Litsy?  Perhaps they were going to merge platforms, Lord knows LibraryThing’s website is clunky and slow.  Plus, most companies buy others for either resources or in order to eliminate competition.  I’m assuming it’s the first and not the latter.  Anyway, I was intrigued and had to find out what was going on, so shamelessly, I signed up for yet another social media account.  *Sigh*

What Makes Litsy Different

Unlike Goodreads and LibraryThing, Litsy is a mobile app like Instagram and Snapchat but with books, of course.  What sets Litsy apart is their book recommendations based on real users rather than algorithms.  This can be a relief for those who are tired of algorithms and keyword based gate keeping.

Litsy is heavy on images and pretty easy to use, if you can figure out Instagram and Snapchat, Litsy will be a breeze.  Once you setup your account, you can choose to start posting reviews, pictures, quotes or even blurbs but be sure your text comes with a picture of some sort.  You can find free images to accompany your posts here:

 

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They don’t call it the Instagram of books for nothing!

 

Here Are A Few Tips: Don’t forget to upload a picture of your own book cover if it’s not in their database.  You can check that out by going to their search engine and typing either your author name or book title.

Also whatever you do, don’t forget to become a community member of your genre, that’s what social media is all about, so join a book club, or start one of your own.

What Do You Post?

Here is a list of things of ideas on what to post:

  • Share a short quote from your book
  • Upload pics of your book cover
  • Hold giveaways
  • Give a review on a book you enjoyed.
  • Ask a question or for a book recommendation

 

Problems Authors Might Have With Litsy

Litsy is new and therefore still finding it’s way in the online world, so authors are going to have to grow and evolve along side it.  This could be a dealbreaker for some who have come to expect certain sophistication and privileges with more mature social media sites.  Here are more cons:

  • The community size is much smaller compared to Goodreads
  • There is a limit of 300 characters per post
  • Members of the site sometimes refer to themselves as Littens. No, I’m not kidding.
  • There is no syncing between LibraryThing and Litsy yet.
  • Their database is small making it difficult to find certain books and authors.
  • People are given a score based on their account activity kind of like Snapchat. This is how they measure influence.

 

My Personal Experience

I used Litsy for about a month, okay, I lurked for about a month and during that time I followed a lot of interesting people who were passionate readers.  Though the community is small, it is engaged.  However, you have to get used to the idea of relying on images and not words to get your message across, this means I won’t be posting too often.  I don’t have the time to stage a photo shoot with my book nor do I want to scour the internet for images.  I’ll use Litsy for only strategic marketing or promotional purposes.

Also as I was writing this article, Litsy announced they were going to be offline for maintenance purposes and it would only affect the app for about two hours.  However, once the site was back up, there were major issues, people couldn’t see their notifications, or search the database for basic information.  It took a better chunk of the day for them to get the site back up and running normally again.  And since their site only allows 300 character posts, they had to take a screenshot of a Facebook post along with an apology.  Apparently, even their admins and support staff aren’t immune to the rules.

Litsy Explanation Full
My screenshot of a screenshot of a Facebook post.

 

I’ve never experienced anything like this with an app before.  I’m hoping this isn’t a frequent thing with Litsy.

The Verdict

All in all, I think Litsy is a great addition to the online book world.  Mainly, because they reach the younger demographic that live on their phones and love to take selfies.  Honestly, I believe Litsy could be a good thing for authors writing in the YA and romance genres since their demographic is mostly young and female.  However, like Snapchat, Litsy, may take some getting used to but I think it could be worth it for those having a hard time targeting Millennials and Gen Y using other channels.

 

Well what do you think, have you tried Litsy?  If so, let me know in the comments section.

apps, Book Promotion, Marketing

Snapchat For Authors

Rachel Rueben

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Just say the word Snapchat to an author and you’ll probably get a confused look or a flat-out eye roll.  For those of you who aren’t 13 years old, Snapchat is a mobile social media app, and it’s not quite like any other.  Snapchat has its roots as a popular sexting app for college kids because the content disappears after 24 hours.  And with the proliferation of social media use, many teens were finding their posts and embarrassing photos being used against them when applying for jobs or colleges.  This need for privacy and control over personal content triggered what social media marketers have now called: the mass exodus from Facebook, where millions of young people either abandoned or deleted their Facebook accounts.

If you are an author marketing to teens and young adults, then Snapchat is definitely the place to check out.  As of 2018, the site boasts of over 187 million daily users reaching 40% of people between the ages of 18-24.  It’s gotten so popular that even the White House joined in 2016.  Millennials and Gen Z are a demographic that’s hard to reach, and nobody knows this fact better than Mark Zuckerberg, the founder of Facebook, who tried to buy the app in 2013.

Why Snapchat Confuses Older People

Snapchat isn’t like the other social media sites by design, because all posts (snaps) are not permanent. Snaps are deleted after 24 hrs of being viewed (unless you take a screen pic) and those snaps that remain unopened are deleted after 30 days.  Snaperchatters are rewarded with points and trophies for account activity, which can be too video gamish for most adults.  Another deal breaker seems to be the pointless small talk, as well as Snapchat’s silly photo filters.

Snapchat pic for Writing By The Seat of My Pants
Really not feeling this.

As you can see, Snapchat isn’t a place to be serious, so you can’t treat it like Twitter or LinkedIn.  That fact alone, disqualifies authors who schedule content and blast it out to all their social media accounts.  Those techniques just won’t work on Snapchat, I’ll explain later, but for now, let’s see where authors are tripping up.

Where Everyone Goes Wrong

As I said previously, Snapchat is a spur of the moment type of site.  Most young people send private messages and respond to snaps with more snaps of their own.  You are often rewarded for keeping threads going for extended periods of time with points which can can earn users the right to access trophies for completing certain tasks or reaching milestones.  This is a psychological trick the site uses to keep people on Snapchat for longer periods of time and it works well.

Also, like other social media sites, video is a popular feature however, unlike all the other sites videos on Snapchat are only 10 – 60 seconds long.  That means traditional marketing won’t fly here.  So not only do you have to be brief, but you need to be interesting in a visual format. This can be a challenge to authors who are used to expressing themselves through the written word. That doesn’t mean it’s impossible, there are authors and book reviewers doing well on Snapchat.  But before I tell you who, let’s get the basics down, below, I’ve listed five important steps to getting started on Snapchat.

Step #1: Watch A Few Snapchat Tutorials

For those of you willing to take the plunge into the Snapchat universe, there are several tutorials that you should check out before signing up:

Step #2: Get Followers

Okay, so you have a basic understanding of Snapchat, now it’s on to the next step and that is getting your first followers.  The common advice for building a following is to leverage the ones on your other social media accounts or from your email newsletters.  However, if you don’t have either one, you can find Snapchat groups where you can promote your account.  Just be sure to mention you’re an author and are looking for people who are into books and be sure to share your snapcode.  If you don’t know what that is please, return to step one!

Below are a few Snapchat groups you can check out:

Another way to find Snapchat followers is to go to the search engine of your chosen social media site and enter the words “snapchat” and look for promotional groups.  I’ve found Facebook and Google+ to be excellent sources to find Snapchat communities.

Step #3: Stay Away From Third Party Apps

I know a lot of authors want to manage their time wisely on social media and the best way to do that effectively is through scheduling posts.  Sadly, Snapchat still wants people to post content directly through their app. This policy will most likely change in the future, as it did for Pinterest and Instagram but for now, users are stuck in a scheduling purgatory.  There are scheduling apps that do exist but all of them violate Snapchat’s terms of service. That means your account could be suspended or shut down if you’re discovered using one, which is why I’m not mentioning any of their names here.

Step #4: Find A Few Influencers

Now that you have a few followers, it’s time to start networking with influencers. Since Snapchat doesn’t have a normal directory, people generally go to an app called Ghostcodes.  Ghostcodes, is a database of Snapchat users who are looking for followers. They sort out accounts under the categories of; storytellers, entertainment, business and even viral stars.  Now, I know what you’re thinking Rachel, didn’t you just say that Snapchat forbids third party apps?  The answer is yes, I did, but Ghostcodes isn’t a third party app, which means it’s not an app that links to your account, so you’re free and clear.

For those not interested in being a follower, you can always ask to be featured on the app, but you’ll need to fill out this form.

Other directory apps that are similar to Ghostcodes include:

Step #5: Figure Out What To Post

Since your content disappears after 24 hours, and videos are only 10 seconds, time is of the essence on Snapchat.  I know that sounds like a bad thing but Snapchat can be ideal for things like a flash sale or even a cover reveal.  The types of content that do best are snaps that are humorous, unique, and relevant.  Here are more ideas on the type of things you can create on Snapchat:

  • A quick author reading
  • Hold Q&A’s
  • Share advice or tips
  • Announce a sale, giveaway, or offer a coupon
  • Share a short quote, or joke
  • Snap a live event
  • Upload a book trailer
  • Create a story based on older snaps or photos from your camera roll. You can introduce yourself, or put together a little slide show explaining your work.

Book People On Snapchat

Despite what you may believe there are YA authors, as well as book reviewers on Snapchat, so it would be wise to watch and observe how they use the site if you’re struggling with ideas.  Here is a small list of just some of them, you’ll have to search for them in Snapchat’s search engine:

  • BookFerretSnaps (Reviewer)
  • Zoe Sugg (Author)
  • RomanceBeckons (Reviewer)
  • OneIllLouise (Author)
  • JohnGreen (Author)
  • BookRiot (Reviewers)

In Closing: A Discussion On Bad Marketing & Respect

Teens initially left traditional social media like Facebook, due to lack of privacy and respect.  It doesn’t matter that Facebook is the biggest social media site in the world, teens saw that it wasn’t serving their needs so they took off.  In fact, social media guru Gary Vaynerchuk, made this comment about Snapchat: “There are two things that are very true when it comes to teens. One, it’s not cool to hang out at the same club as your mom (Facebook). And two, you want to lock your room.”  So far, Snapchat covers all these bases.

And while we’re at it, I have to mention a huge mistake I see adults committing on social media and that’s trolling (rudeness and disrespect).  You might be shocked to see how many authors love to discuss how dumb and weak Millennials and teens are.  Now here’s my question, how can an author despise the very people they’re trying to sell to?  YA authors in particular, need to be careful and use tact when addressing tragedies or when giving unsolicited advice.  If it’s not from the heart and from a place of understanding, then it’s best to keep it to yourself otherwise, you may come off as a know-it-all or worse yet, a shill.  Remember, good marketing requires that you care, and if you can’t do that, then do everybody a favor and just stay on Facebook.

Rachel Ruebens Snapchat Pic

Business, Indie Publishing, Marketing, Publishing, Social Media

The Future Of Book Publishing: Figuring Out The Next Move

Rachel Rueben
The Future Of Publishing
Image via Pixabay

It’s 2018, and 2017 is finally behind us which has a lot of authors wondering, what’s next?  Well, I took out my crystal ball and tried to see what the future holds for the publishing industry?  Will bots replace authors?  Short answer—not anytime soon.  Will AI technology replace word processing software like Microsoft Word and Scrivener?  In a nutshell—not yet.  Do we finally get our jet packs?  Again—not anytime soon.  So what will change next year?  Well, read on and find out…

Prediction #1: No More Superstars

It was pointed out at one news outlet that there were no breakout books in 2017.  Many blamed the slow down due to various political elections around the world and although, that could be the case, it could also be an ominous trend.  One only has to look to the music and movie industries to see where ours is heading post digital revolution.  For the past ten years, shelf space at brick and mortar stores has been disappearing and there are no indications that trend will cease.  When Barnes & Noble announced they would focus less on books, and applied for a liquor license, the publishing industry shuddered.  Amazon alone, now controls 71% of the ebook market, and accounts for 37% of all print book sales in the U.S. and has no serious rivals as of this posting.  This leaves the publishing industry at a huge disadvantage.

Major publishers are finding it harder and harder to introduce new books to the masses which has them turning to their backlists in order to make a profit.  Also, it’s been reported over the past few years, that midlist authors are being unceremoniously cut loose by major publishers.  So what does this mean to indie authors?  It means that the industry is getting careful about their spending and they’re doing everything they can to squeeze every last dime out all of their intellectual properties.  Many authors will have to either move on to another line of work, or seriously consider self-publishing.  This will ultimately mean more competition for indie authors.
In fact on the Creative Penn, this was discussed and the conclusion was made that the superstars like J.K. Rowling and Stephen King will become a thing of the past.  Mainly, because there won’t be any money to invest in an author’s career anymore.  This will lead to self-publishing becoming a default setting in an author’s early career.  In other words, self-publishing will become the norm and the only way to get a contract with a large publisher. That’s if large publishers can remain relevant.

Prediction #2: Social Media Is Going To Get A Lot Harder

In October, Facebook, began dividing their user’s newsfeeds in two, between personal and promotional posts in an experiment.  Without warning, people in six countries found their newsfeeds had changed, dramatically.  It was similar to what email services like Gmail and Outlook, did when they divided their inboxes between promotional and primary tabs.  Though Facebook says it doesn’t plan on rolling out these changes to every single country just yet, it does makes sense to begin shifting your marketing plan away from your page and possibly focus more on Facebook groups or maybe consider spending money to get your posts seen.

Prediction #3: Authors May Turn To Mobile Apps & Texting Services To Reach Readers Directly

With the effectiveness of email and social media marketing coming into question, those authors who went mobile won’t sweat it too much.  Believe it or not, apps and texting services aren’t for big businesses anymore, celebrities, athletes and even musicians are embracing the technology.  Romance author, H.M. Ward, said during an interview at the Self-Publishing Formula that most of her readers open her emails on their phones which is why she has a texting service to reach them now.  However, she does also say that your list has to be worth it (profitable) to warrant the expense.  The good news here is, is that these options are becoming less expensive with each passing year which, is perfect timing for authors looking for a new way to connect directly with their readers.

Prediction #4: AIs Will Make Books More Accessible   

You’ve probably heard by now that podcasts and audiobooks are very popular in this busy world we live in.  Instead of mindless corporate playlists on the radio, people are listening to niche podcasts and even audiobooks on their way to work, or at the gym.  Amazon saw this coming and developed their AI, Amazon Echo, to easily link with their ebooks and Audible library.  So readers can now have their audiobooks accessed and played while, ebooks can be read by Amazon’s AI for free.  Google and Apple are likely going to follow suit because they also have AIs and a somewhat healthy book catalog.  In fact, it’s believed that AI technology will only continue to evolve and affect every area of our lives from healthcare, to warfare.  Physicist and author, Stephen Hawking, has gone on record predicting that AIs will eventually take over the world.

Prediction #5: Virtual & Augmented Reality Will Present New Opportunities

In October of 2017, Harry Potter fans were treated to a thrill when Google announced it would be offering on their virtual reality platform Daydream, a gaming adventure based on the book series.  Also, this past year, The Washington Post, published an augmented reality article based on the Freddie Gray case.  It’s believed that in the future, media outlets will begin using augmented reality more in order to present complex stories.  As if that weren’t enough, The Washington Post also has a robot reporter who already published 850 articles.  Called Heliograf, it is being used to free up staff from redundant projects as well as helping with big data sets.  So what does this all mean?..

It means that it’s not beyond reason that publishers could use this type of technology when presenting both fiction and nonfiction books.  Several decades ago, publishers were producing choose your own adventure books where an author would write alternative endings to a story and readers would decided which one they wanted to follow.  This was popular for a short while but it may be revived if technology evolves.  That could mean interactive books will take on a whole new dimension and authors, as well as publishers, will have a new potential income stream.

It also means that big data is going to play a larger role in aquisitions, meaning data trends will soon play a role in how much a publisher will pay for an intellectual property.

In Closing

I hope I gave a balanced view of the future, there is a lot for indie authors to look forward to as well as several challenges.  Isn’t that always how reality goes?  Now, I’m handing the mic to you, if have any predictions of your own, add them in the comment section.

Book Promotion, Marketing, Publishing, Social Media, Writing Business

Why Authors Need To Learn Social Media: The New Reality

Rachel Rueben
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Image via Pixabay

Lately it is becoming more and more common place for agents and publishers to assess an author’s platform before signing them.  That means they are looking for authors who can reach the readers they are targeting.  In fact at the Digital Book World Conference & Expo in 2017, representatives from Hachette and Perseus admitted they are checking out author platforms and social media engagement then reporting those findings at their acquisitions meetings.  Like it or not, publishers are using social media as a measuring stick so wouldn’t be nice if we could impress or at least pass the inspection?

While doing research for my upcoming book Social Media Hacks for Authors, I came across several resources, in the form of courses and tutorials that can help authors who struggle with social media.  And here’s the plus, many of these resources are available for free directly from the social media sites themselves!  I understand that many authors can’t afford the more expensive social media courses so I went on a mission to find the help we all need for free or at the very least, real cheap.

Below I list several resources and no, I’m not affiliated with any of the services or products mentioned.

Direct From The Horse’s Mouth

Did you know that Facebook has its own set of video tutorials that cover everything from advertising to analytics?  Twitter, also has a Skillshare video featuring their marketing manager Sandra Vega and you can view it for free.  Below I list the top 7 social media sites in the English speaking world.

General Social Media Courses

If you want to go further in your education there are several websites that will help you with your social media marketing.  The course topics range anywhere from content creation to targeted marketing.  Some of these are free while others have both free and paid options.

Tip:  Take advantage of the free material and later, if you feel like taking a more targeted course like Mark Dawson’s Advertising for Authors then go for it.

In Closing

Don’t be discouraged if you’re not an overnight sensation because building a following takes time nonetheless, you do have to start.  Gone are the days where social media was optional, today’s authors are expected to have an online presence no matter if they choose to go the traditional route or not.  Yes, this is more work but it is also a good thing because whether we choose to go traditional or not, our audience will follow us, not our publisher.  It’s this connection to your audience that is the key to a long-term career and isn’t that what we all want?

Beta Readers, Book Promotion, Marketing, Networking, Social Media

How To Communicate With Readers

Rachel Rueben
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Image via Pexels

Most indie authors are interested in finding out, how to get readers.  In fact, there are webinars, books and businesses that are devoted to that very subject.  However, not many of us ask the more important question like: What do we do with them once we got them?  We’re so focused on bumping up our email subscribers or social media numbers that we forgot about the human aspect of our job.

As I did the research for my latest social media book, I noticed authors asking over and over again, what do I say?  Honestly, there is no rule for that because it all really depends on your book and your message.  Do your books have a theme or moral?  If so, then your content should revolve around that.

I’ve been studying some of the indie elite, looking at their social media pages and even their newsletters and came up with a few tips that will work for those authors who want to not only get fans but keep them long term.

Idea #1: Plan Ahead

Many social media influencers and newsletter writers often plan months in advance what they’ll post.   One Instagrammer /model confessed to using a mood board  to integrate certain colors into her feed to create the perfect aesthetic effect.  I don’t recommend that unless color or fashion is at the top of your agenda but thinking about what you’ll say and sharing things on that topic keeps your message consistent.  For example, if you’re writing about 1940’s gangsters, then your social media posts should consist of posts about 1970’s fashion.  Your readers didn’t sign up for that.

Idea #2: Express Gratitude

When readers sign up for bestselling author, Bella Andres’ newsletter in the first auto responder, she thanks readers for their support saying, “Hello! First and foremost, I want to thank you for reading my books! I’m beyond grateful that I get to dream up and write romantic stories every day—and it’s all because of you.”  If I were one of her readers, I would’ve converted to fan status after that interaction.  I mean who doesn’t like heartfelt appreciation?

Idea #3: Be Sincere

In the summer of 2016, a social media influencer publicly quit Instagram because of what she called, “contrived perfection made to get attention.”  She publicly confessed to having photo shoots for her social media account just to make herself look perfect in all her posts.  She even discussed fake relationships on Instagram.  In essence she confessed to being a fraud.  Don’t fall into that trap, it’s one thing to edit wrinkles from a selfie and another to have a completely fake life.  Remember: You don’t have to create a persona or a character of yourself.  The top celebrities on social media hire professional photographers all the time but authors don’t need to because we have an actual story to tell.  They on the other hand, can only appear interesting.

Idea #4: Hold Real Discussions

I’ve seen so many authors fail at this and it’s because we haven’t really learned the art of conversation.  You know the saying, “People only listen with the intent to respond, not to understand?”  That’s exactly what I see authors doing, they’ll ask a question and answer it or they’ll try to tell their followers what to think.  That is not a discussion, it’s just them standing on their soapbox.  If you want examples of good reader-author conversations head on over to Indie Author & Book Blogs’ Facebook page.

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Here are a few tips about how to get a conversation started:

  • Give facts about a subject you know a lot about.
  • Hold open confessions.
  • Ask an open-ended questions like; Who are the most talented writers of our century?, How do you see (insert character’s name) life unfolding?, What should be addressed in the next book?
  • Hold a Q&A
  • Share a quote from your book on an eye-catching pic.
  • Record a video
  • Have contests
  • Do cover reveals
  • Hold giveaways

Idea #5: Reward Your Subscribers

Many marketers say that the fewer questions you ask, the higher your conversion rates (for your newsletter) will be.  However when I signed up for Stephen King’s newsletter in 2008, I was surprised to receive a birthday greeting on my actual birthday.  Back then when you signed up, you were asked for your name as well as your birthday.  Needless to say, I thought a birthday greeting was super cool but personally,  I would’ve taken it a step further and offered a coupon code or a free gift to my readers.  Why not one-up the man?  😛  Just explain why you’re asking and allow readers the option of skipping the question.

Idea #6: Cross Promote

Long ago, I was listening to a podcast (the name of it escapes me) and an author was asked if she was afraid of the competitiveness of the market.  Her answer was simple, “I don’t see other authors as competition but as colleagues.”  That was the most brilliant way to answer the question and since we indie authors are on our own, we need to support each other when we can.  Interview other authors in your genre and start the good Karma train rolling.  Who knows maybe one day they’ll interview or promote you.

This could be a lot of fun for readers who will be introduced to a new author, and it gives you content to use for social media, newsletters, and blogs.

Miscommunication

I wouldn’t be doing my job if I didn’t flip the script and talk about what happens when readers reach out to authors only to get repulsed by the response.  Case in point, just a few months ago, S.E. Hinton, author of the Outsiders, got into a Twitter scuffle with a teenager when asked about the sexuality of one of her characters.  Anyway, Hinton came off looking a bit homophobic and I’m sure she’s not, but the question could have been handled a lot better.  Note to authors:  If someone asks if one of your characters is gay or transgender, a simple yes or no will suffice.

In Closing

Socializing isn’t necessarily complicated if you plan ahead.  When interacting with readers make sure you’re open to hearing them.  You don’t have to understand exactly where they’re coming from but it would be nice if you simply acknowledged their responses.  Your readers will thank you later and who knows they may even start conversations with you.

Blogging, Book Promotion, Marketing, Networking, Publishing, Social Media

Why Bother With A Platform? Hint: It’s Not About You!

Rachel Rueben
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Image via Pixabay

When I first started out in 2007, many of the marketing gurus told writers that a website was optional.  Some of them were telling writers that Facebook or LinkedIn were more than enough for a web presence.  But a lot has happened since then and with social media sites charging for visibility, it’s nearly impossible to reach an audience organically.  Also, there’s the control issue, does a business owner (you) really want a middleman controlling when and if you have access to your readers?  So today the advice is to get people FROM social media on to your newsletter or website.

This doesn’t mean abandon social media completely, what they mean is have other avenues that you can rely on to get your message out there like podcasts, blogs and of course newsletters.  If you can only reach your readers via Facebook then you might want to take things to the next level and start branching out.

I can already hear you all asking: why are we doing all this work?  It’s hard and at times tedious, well I’m glad you asked…

Reason 1:  Information Gathering

I know many authors are blogging and on social media believing they’re there to build a massive platform (whatever that means to them) but that’s not exactly why.  The truth is you’re reaching out to readers because you need to learn from them.  And by the way, social media is a great place to mine data from customers (readers).  As you put your life and thoughts on display, you should be exchanging information with your readers, so try asking them questions (open ended ones) such as:

  1. What authors are you reading?
  2. Name one personal pet peeve you have about modern books?
  3. Who are the most influential authors today?
  4. What kind of stories do we need to see more of?
  5. Which book character deserves closure and why?

Author H.M. Ward once discussed meeting with a New York publisher and when she began talking about her demographic, she was astonished when one of the executives asked her, “How do you know this?”  Well duh, she monitors her social media and newsletter analytics.  By the way, she has over 50,000 subscribers on her email list and over 59,000 Facebook fans.

If you feel like you don’t know what to say, study the indie authors who are good at connecting with their readers people like; Mark Dawson, Bella Andre, Adam Croft and Marie Force.   Look at their social media accounts and subscribe to their newsletters and see what they’re doing right.

Reason 2:  Showing Your Expertise

This is particularly for nonfiction authors who need to show their knowledge of a given subject.  A platform gives you a non-censored channel that you can use to educate or inspire.  It also gives you an opportunity to connect with other thought leaders in your field.

Reason 3:  Promotion… Of Others

It goes without saying that promotion is one of the main reasons authors build a platform.  However your books aren’t the only thing you can promote, you can promote other authors, there are tons of them out there who have little to no support, and a shout-out or friendly word never hurt anyone.  Another good idea is to promote your readers, these are the people who should get regular shout-outs.  Thank them for their positive reviews and support.

Reason 4:  All The Cool Publishers Are Doing It!

Over the past few years, several major publishers like Penguin Random, Guardian Books and even Harlequin have started their own podcasts.  Those same companies also have newsletters and social media sites even though they’re already household names.  Despite what a lot of authors think, they’ve been watching indie authors closely and have been taking notes. This means we indies need to step up our game, and that requires us to learn from each other.

In closing, if you learned anything I hope it was that you can’t depend on anyone to reach and build your audience.  This is your job no matter if you’re a traditionally published author or an indie.  It’s your job to know who your readers are and what they want.  This is what a platform is really about, it’s not about stats or image, it’s about connecting and building relationships, real ones that will endure your entire career.